Bishop

Another airport frustration

January 22nd, 2009

How hard is it really to design an airport?  It seems the people who are tasked with that decision forget about VOC (voice of the customer).  I landed at Charles de Gaulle around 4am and headed for my next gate.  Unfortunately, it requires mind reading to find it.  You have to find the right escalator to go down, the correct bus to get on, the correct stop to get off and then the correct corridor to go down only to arrive at another security check point to go through.  I’m glad I had 4 hours.  On the return trip I only have 60 minutes.  It is going to be interesting.

That bus is what took us to our Airbus 330.  We had some handicapped people on the flight and they took them down to the bus by opening a door in the glass just beyond the pillars that go to the ground.  A special lift truck came up and carried them down.  Hell, I was scared for them watching them get into the lift.

We get to the airplane in a remote section of the tarmac and we have to walk up the stairs in the snow carrying our bags.  Not a big deal for me, but we had older people and several adults dealing with small kids.  I felt for them.

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